Service and Refund Policy

I. Shipping Policy

Coordinate logistics

  • Delivery: Black Cat TA-Q-BIN (Taiwan Main Island only)
  • Convenience Stores: 7-ELEVEN, FamilyMart (Convenience store locations on Taiwan main island and outlying islands)

Delivery Days/Regions

Home delivery

  • Delivery time: 1-3 days
  • Service Area: Taiwan Main Island

Convenience store pickup

  • Delivery time: 2-4 days
  • Service Area: Taiwan Main Island

Shipping Information

  • After placing an order (excluding the order date), it will be shipped in about 1-3 business days, excluding weekends and holidays.
  • Delivery hours are Monday to Friday, 9:00 AM - 6:00 PM. No deliveries are scheduled on weekends and public holidays.
  • During peak holiday seasons or due to unforeseen natural disasters, shipping may be delayed due to a high volume of orders.
  • If you choose home delivery: The actual delivery status will depend on the route arranged by the delivery driver.
  • If you choose convenience store pickup: Please pay attention to the delivery SMS and pick up your order within 7 days of arrival. Please do not fail to pick up without cause; any shipping costs incurred will be borne by the customer.

II. Refund Policy

  1. If you are not satisfied with your purchase, you can contact us within 7 days of receiving the item and inform us of your reason for refund.
  2. When you contact us, please provide your order number and item number.
  3. We will let you know how to return the item and how much refund you will receive.
  4. Once your item has been returned and inspected, if it meets our return criteria, we will issue a refund within 7 days of receiving the item.

III. Return Policy

  1. If the item you received is defective or damaged, please contact us within 7 days of receiving the item and inform us of your reason for return.
  2. When you contact us, please provide your order number and item number, and include photos of the item to prove it is defective or damaged.
  3. We will inform you how to return the item and the return options we will provide (e.g., exchange or refund).
  4. Once your item is returned and inspected, if it meets the return criteria, we will process your chosen refund option within 7 days of receiving the item.

IV. Course Termination and Refunds

You may notify the platform to terminate in the following situations, provided that neither you nor the person you designated at the time of course purchase has viewed any course content beyond the course units or specific preview sections. The platform shall not refuse this, except for just cause.

  • If you terminate the contract within 7 days of purchasing a course, before activating the course content, you shall receive a full refund of the license fee paid for the course.
  • If you purchase a course but have not yet activated the course content, and you terminate the contract between the 8th and 30th day from the effective date of the contract, you are entitled to a refund of the license fee you paid for that course, in the amount of 50%.
  • If you purchase a course, activate its content, and terminate the contract on the 31st day after the contract effective date, the license fee you paid for the course will not be refunded.

5. Course Licensing Scope and Usage Principles

Upon purchasing an online course on this platform, your course access will be activated within 24 hours after payment confirmation (account details will be provided). Course activation signifies product delivery. Subsequent after-sales services, including but not limited to customer service responses, online meetups, course groups, in-person events, and unlimited viewing for one year, are complimentary gifts and not part of the course product itself.